Effective date: 18 January 2026
Frame. Work. Connect (“we”, “us”, “our”) is committed to protecting personal data and respecting privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or engage with our professional services.
1. Data Controller
Frame. Work. Connect is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).
Contact: privacy@frameworkconnect.com
2. Personal Data We Collect
We may collect the following categories of personal data:
– Contact details (name, email address, telephone number)
– Professional information (job title, organisation)
– Contractual and billing information
– Communications and correspondence
– Technical data (IP address, browser type, device data, website usage)
3. How We Collect Data
Personal data is collected through direct interactions (such as enquiries or service delivery), contractual relationships, and automated technologies including cookies and analytics tools.
4. Purpose of Processing
We process personal data to:
– Respond to enquiries and communications
– Deliver and manage professional services
– Administer contracts, invoicing, and payments
– Improve our website and service offerings
– Meet legal and regulatory obligations
5. Lawful Basis for Processing
Our processing is based on one or more of the following lawful bases:
– Performance of a contract
– Legitimate interests in operating and improving our business
– Compliance with legal obligations
– Consent, where required
6. Data Sharing
We may share personal data with trusted employees, contractors, and third-party service providers who support our operations. All third parties are required to process data lawfully and securely.
We do not sell personal data.
7. International Transfers
Where personal data is transferred outside the UK, appropriate safeguards are implemented, including standard contractual clauses or equivalent protections.
8. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, contractual, or regulatory requirements. Data is securely deleted or anonymised when no longer required.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. While reasonable steps are taken, no online transmission can be guaranteed as completely secure.
10. Your Rights
Under UK GDPR, individuals have rights including access, rectification, erasure, restriction, objection, data portability, and the right to withdraw consent.
Requests may be made to privacy@frameworkconnect.com. Individuals also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
11. Cookies
Our website uses cookies to ensure functionality and to analyse usage. Further information is provided in our Cookie Policy.
12. Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be published on our website.